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Frequently Asked Questions

1. My password is not being accepted when I try to log in. What's wrong?
First, check to see if your CAPS LOCK key is on. Passwords are case sensitive. If this is not the case, it is possible that you have not yet registered your email address and password on this website. If this is your first time submitting entries over the Internet, you must register before you can log in and submit entries. To register, click here to complete and submit your registration information.
2. I forgot my password. What should I do?
If you forgot your password, click here to have your password emailed to you.
3. When I try to submit entries in a second chance promotion, I get transferred back to the Log In page. Why does this happen?
Your login session has expired or your security/privacy settings are set too high. Try logging in again. If the problem persists, in Internet Explorer's menu bar at the top, go to Tools → Internet Options → click on the Security and Privacy tabs, and make sure the slider bars are set to Medium. If all else fails, try using a different computer and/or Web browser.
4. When I enter my ticket number in a Scratch-Off second chance promotion, I get an error message stating that the ticket is not a valid non-winning ticket. What should I do?
First, make sure the ticket you are holding is not a winning Scratch-Off ticket. Next, check that the numbers you are entering exactly match what's on your ticket. Finally, if you've verified both of those and you feel that it is a non-winning ticket for an active Scratch-Off second chance promotion, contact the Lottery's Customer Service Department at (850) 487-7787.
5. When I enter my voucher serial number in a second chance promotion, I get an error message stating that the voucher is not valid. What should I do?
First, make sure you entered the first 13 digits of your 19-digit voucher serial number correctly. Secondly, you must wait at least ONE HOUR after purchase to enter vouchers in a drawing. Players entering a voucher within one hour of purchase will be directed to return at a later date to enter their voucher in the drawing. Finally, if you've verified both of those and you feel that it is a valid voucher for an active second chance promotion, contact the Lottery's Customer Service Department at (850) 487-7787.
6. How do I update my email address or other personal information that I submitted when I registered?
First, click on Log In and sign in with your existing email address and password. Then, click on My Account to get to your account information. Make the necessary changes on your information page, then click on the SUBMIT button to save your changes.
7. Can I enter a second chance promotion more than one time?
YES! You may enter a second chance promotion as many times as you wish. However, each entry requires the use of a separate qualified non-winning Scratch-Off ticket or voucher.
8. How can I be sure that my entry was successfully submitted?
If your entry in a second chance promotion was successfully submitted, a confirmation message will appear at the top of the Ticket or Voucher Entry page. Also, previously submitted entries will be listed at the bottom of the page. If the entry in question appears at the top of the list, you can be sure that it was successfully entered in the system.
9. How can I see which tickets or vouchers I have entered?
Each time you submit an entry in a second chance promotion, a record of your entry appears at the bottom of the Ticket or Voucher Entry page for your information and reference. You may check the list against the tickets or vouchers you are holding. Your most recent entry will appear at the top of the list.
10.Can I delete an entry?
Once your entry has been successfully submitted, it cannot be deleted.
11. May I throw away the ticket or voucher after I have entered it in a second chance promotion?
No, that's the last thing you want to do! Keep the non-winning Scratch-Off ticket or voucher that you entered, and keep it safe. If you are selected as a winner in a drawing, you may need to present the original ticket or voucher to claim the prize.
12. Can I mail my tickets or vouchers to the Florida Lottery for entry?
Unless otherwise stated on the promotion-specific pages (How to Play, Prizes and Rules), entries that are submitted through the mail will be disqualified. Generally, Internet entries are not eligible to be mailed in for Web-based second chance promotions. Refer to promotion rules for details.
13. How do I find out if I have been selected as a winner?
Winners' names and city of residence are posted on the second chance drawing website following the validation of winners, approximately 72 hours after each drawing.
14. How are the second chance drawing winners selected?
Winners are randomly selected from all Internet entries received for each second chance promotion. Second chance drawings are held according to established Lottery procedures.
15. What are my chances of winning a prize in a second chance drawing?
The odds of winning will vary based on the total number of entries received for a drawing.
16. What should I do if I encounter a problem on this website?
Please visit the Site Requirements section of our website for information on the technologies needed to fully experience our site. If you have the necessary technologies installed and enabled on your computer and are still experiencing problems, please send an email to our Customer Service Department letting us know what problem you are experiencing. We will assist you via return email. The more details you can provide about your problem, the better chance we will have of quickly resolving the issue.